Client Contract - Deposit required
Your order becomes reserved only when a 50% booking retainer is received. This is paid to reserve your date and is NON-REFUNDABLE in the event of a cancellation. However, if you need to change dates or move your event, please contact me and I'll be happy to make accommodating arrangements to the best of my abilities.
The final balance is due prior to pickup or delivery. If your cake is ordered less than two weeks before the event date, the total amount is due immediately and your order will not be placed until payment is received. The cake will not be provided if final payment is not made.
Changes to your cake order: size, description, flavors, etc. will be accepted until 2 weeks prior to the event date. After that time period I cannot guarantee any changes but will do my best to accommodate your needs.
Pickup/Delivery and Set-up
Delivery will range from $5-$20.00 for cakes within a 20 mile radius of Sweets_byJay. Greater distances will be charged accordingly. Unforeseen delays in transit are not grounds for discount or refund. If you plan to pick up your cake, please make arrangements beforehand. Once a pickup time is confirmed, I can not guarantee my availability should you not arrive within a reasonable time window of 30 minutes.
Cakes cancelled prior to 14 days of the event date can be refunded up to 50% of balance paid. The 50% retainer is non-refundable. Cakes cancelled after the 14 day period will not be refunded. If something should occur to affect your scheduled event date, please contact me to discuss options. Communication is key! I will work hard to accommodate you.
My home is not allergen free-it contains nuts,wheat,dairy and egg products. Therefore I cannot completely eliminate cross contamination and will not be responsible for any allergic reactions. Please advise any guests with allergies/sensitivities.
I promise to do everything in my power to deliver you a cake that exceeds your expectations. I will work with you to make sure you are completely satisfied and happy with your cake. The inspiration and ideas provided are presented as representations of the cake(s). The actual product may vary based on creative interpretation or structural necessity of the cake(s), while maintaining the integrity of the overall look. SweetsbyJay cannot be held responsible for anything that should happen to the cake once delivery or pickup is complete. Please note that direct sunlight and temperatures of 75 degrees and higher may have drastic and adverse effects on any cake.
Disclaimer: In the case of an emergency or an error in your cake delivery, please contact me immediately so I can fix the issue right away! If you are unhappy with your cake for any reason, please contact me the day of your event and explain the situation. In the rare case that you are dissatisfied you must call the day of your event. No refunds will be issued but a discount can be given or dessert remade.